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Privacy Policy

Privacy Policy for Protoloops

Effective Date: 9- SEP – 2025

At Protoloops (also operating as Proto, Protovideos, and Protobacillus), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website www.protoloops.com and related services.

By using our website, you agree to the practices described below. If you do not agree, please do not use our services.

1. Who We Are

Our website address is: https://www.protoloops.com

We provide video loops and creative assets for VJs and videomakers through our e-commerce platform.

For questions about this Privacy Policy, you may contact us at:

  • Email: protobacillus@gmail.com
  • Address: Rua Bruno Fischer 43, São Bento do Sul, Santa Catarina, Brazil, 89280001

2. Data We Collect

a. Information You Provide

  • When you make a purchase, we collect your name, email, billing details, and order information.
  • When you leave comments, we collect the data you provide, along with your IP address and browser user agent (to help with spam detection).
  • If you upload media, please avoid including location data (EXIF GPS), as other visitors may download and extract that information.
  • If you subscribe to our newsletter, we collect your email address and preferences.

b. Information Collected Automatically

  • Cookies (see Section 5).
  • Log data such as IP address, browser type, operating system, referral source, and pages visited.
  • Analytics information (via Google Analytics).

c. Third-Party Services

  • Embedded content (e.g., YouTube videos, social media plugins) may collect data about you as if you visited their site directly.
  • Payment providers (e.g., PayPal, Stripe) may collect personal and financial information to process transactions.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent – when you opt in to newsletters, cookies, or marketing.
  • Contract – when we need your data to complete a purchase or provide a service.
  • Legal obligation – when required by law.
  • Legitimate interests – for security, fraud prevention, analytics, and improving our services.

4. How We Use Your Data

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Send order confirmations, updates, and optional newsletters.
  • Improve our website, products, and user experience.
  • Detect and prevent fraud, spam, and security issues.

5. Cookies

We use cookies and similar technologies to:

  • Remember login sessions and preferences.
  • Track site usage and performance (via Google Analytics).
  • Provide secure payment processing.

You may disable cookies in your browser. If you are visiting from the EU/EEA, you will see a cookie consent banner allowing you to manage preferences.

6. How Long We Retain Your Data

  • Comments: Retained indefinitely to recognize and approve follow-ups automatically.
  • Accounts: Personal data tied to user accounts created after purchase remains until the user requests deletion.
  • Orders: Transaction records may be stored as required by accounting and tax laws.

7. Who We Share Your Data With

We do not sell your personal data. We may share information with:

  • Service providers (website hosting, payment processors, analytics providers).
  • Spam detection services (for comments).
  • Legal authorities if required by law.

8. International Transfers

Because we operate worldwide, your data may be transferred and stored in countries outside your own, including the United States and Brazil. When required, we use safeguards such as Standard Contractual Clauses (SCCs) to protect your data under GDPR.

9. Your Rights

Under GDPR (EU/EEA):

You have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing in certain cases.
  • Receive your data in a portable format.

Under CCPA/CPRA (California Residents):

You have the right to:

  • Know what personal data we collect and how we use it.
  • Request deletion of your data.
  • Opt out of the sale or sharing of personal data (we do not sell data).
  • Not be discriminated against for exercising privacy rights.

To exercise these rights, please contact us at protobacillus@gmail.com.

10. Data Security

We use appropriate technical and organizational measures to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Children’s Privacy

Protoloops is intended for general use. We do not knowingly collect personal information from children under 13 years old (US) or 16 years old (EU). If you believe we have collected such data, please contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Address: Rua Bruno Fischer 43, São Bento do Sul, Santa Catarina, Brazil, 89280001

Email: protobacillus@gmail.com